I believe that more business is won and lost because of poor chemistry or relationships rather than competition.
Picture the scene where you are awaiting selection for a team at
school (for those of you who can remember that far back!) Can you
honestly say you were always picked first for the activities at school,
be that the rugby, football or hockey team,or in the drama, debating or
chess club? The chances are that you werent and that is down to
chemistry. You didnt click with everyone at school and you dont click
with everyone in business. That is a fact of life and you need to accept
it and go with it.
Its all about building the right relationships and developing chemistry.
Consider the last piece of business that you won and then contrast it with one that you didnt win.
Then assess these areas from that meeting:
Then assess these areas from that meeting:
- How was the eye contact – did they look through you, over you or keep eye contact?
- What sort of body language was shown – comfortable, fidgety, relaxed?
- Was there a difference in the use of language? Too many four syllable words vs. everyday language?
- What was your intuition telling you at the time – your gut feel?
- Did you have a burning desire to do business with this company or were you going through the motions?
- How desperate vs. driven were you to win the business?
Now understand that even though you had a competitive price, a
quality product and a desire to do business you might have won one
client and lost another. If you lost out to a competitor, was it down to
your lack of chemistry and relationship?
Naturally this will not answer all scenarios, but it is worth
seriously considering how well you build chemistry with your clients and
prospective clients rather than blaming lost business always on the
competition.
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